1. Introduction

OG Pharmacy ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We understand the sensitive nature of pharmaceutical transactions and the importance of maintaining confidentiality. This policy complies with international data protection regulations, including the General Data Protection Regulation (GDPR) for EU customers, and other applicable privacy laws.

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

When you register, place an order, or contact us, we may collect:

  • Full name and business contact information
  • Email address and phone numbers
  • Business name and address
  • Professional licenses and certifications
  • Shipping and billing addresses
  • Payment information (processed securely through third-party providers)

2.2 Transaction Information

We collect information about your orders, including:

  • Products ordered and quantities
  • Order dates and transaction history
  • Shipping and delivery information
  • Communication preferences

2.3 Technical Information

When you visit our website, we automatically collect:

  • IP address and browser type
  • Operating system and device information
  • Pages visited and time spent on each page
  • Referring website and search terms used
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Order Processing and Service Delivery

  • Processing and fulfilling your orders
  • Communicating about order status and delivery
  • Providing customer support and responding to inquiries
  • Managing returns, refunds, and warranty claims

3.2 Business Operations

  • Verifying your identity and business credentials
  • Maintaining accurate records for regulatory compliance
  • Processing payments and preventing fraud
  • Analyzing business metrics and improving our services

3.3 Marketing and Communications

  • Sending product updates and promotional offers (with your consent)
  • Providing information about new products and services
  • Conducting customer surveys and gathering feedback

3.4 Legal and Security

  • Complying with legal obligations and regulatory requirements
  • Protecting against fraud and unauthorized transactions
  • Enforcing our terms and conditions
  • Responding to legal requests and preventing illegal activities

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

4.1 Service Providers

We work with third-party service providers who assist us in operating our business, including:

  • Payment processors and financial institutions
  • Shipping and logistics companies
  • Website hosting and cloud storage providers
  • Email service providers and communication platforms
  • Analytics and marketing service providers

4.2 Legal Requirements

We may disclose your information when required by law, such as:

  • In response to court orders, subpoenas, or legal processes
  • To comply with pharmaceutical regulatory requirements
  • To protect our rights, property, or safety, or that of others
  • To investigate and prevent fraud or security issues

4.3 Business Transfers

If OG Pharmacy is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

5. Data Security

We implement robust security measures to protect your personal information:

  • SSL/TLS encryption for all data transmission
  • Secure servers with firewall protection
  • Regular security audits and vulnerability assessments
  • Restricted access to personal information on a need-to-know basis
  • Employee training on data protection and privacy practices
  • Secure backup and disaster recovery systems

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices to safeguard your data.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Transaction records: Retained for 7 years for accounting and regulatory compliance
  • Account information: Retained while your account is active and for 3 years after closure
  • Marketing data: Retained until you opt-out or request deletion
  • Website analytics: Typically retained for 24-36 months

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.

7.2 Correction and Update

You can request correction of inaccurate or incomplete personal information. You may also update your account information directly through your account settings.

7.3 Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. Note that we may need to retain certain information for legitimate business purposes or legal compliance.

7.4 Objection and Restriction

You can object to or request restriction of certain processing activities, including marketing communications. Use the unsubscribe link in our emails or contact us directly.

7.5 Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact us at info@ogpharmacy.com or +14107739943. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

8.1 Types of Cookies

  • Essential Cookies: Required for website functionality and security
  • Performance Cookies: Help us understand how visitors use our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to show relevant advertisements (with consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are placed.

9. International Data Transfers

As we serve customers worldwide, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by relevant authorities
  • Privacy Shield certification (where applicable)
  • Other legally recognized transfer mechanisms
  • Ensuring service providers meet international data protection standards

10. Children's Privacy

Our services are intended for business use only and not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending an email notification to registered customers
  • Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We take all privacy concerns seriously and will respond to your inquiry within 30 days.